Privacy Policy

1. Introduction

This Privacy Policy (hereinafter the "Policy") describes how Real Time Investment Group, registered at Crown Prince Complex, Tubman Boulevard, Monrovia, Liberia, operating under the brand BetMoove, collects, uses, stores, and protects your personal data.

BetMoove is licensed and regulated by the National Lottery Authority (NLA) of the Republic of Liberia, under license number NLA-1029/2025.

This Policy applies to all services offered on the BetMoove platform, including the website, mobile applications, and all associated services. By using our services, you accept the practices described in this Policy. Data processing is carried out in accordance with the applicable laws of the Republic of Liberia and NLA regulations.

2. Data Collected

As part of our services, we collect the following categories of data:

a) Personal identification data: full name, email address, date of birth, postal address, phone number, nationality, and gender. This information is required when creating your account and is necessary to verify your identity.

b) Financial data: deposit and withdrawal history, payment methods used (mobile money, bank card), transaction numbers, and account balance.

c) Technical data: IP address, browser type and version, operating system, device type, unique device identifiers, login data, pages visited, and session duration.

d) Gameplay data: betting history, wins and losses, game preferences, game statistics, and platform interactions.

e) KYC verification documents: copy of ID (passport, national ID card, driver's license), proof of address (utility bill, bank statement), and where applicable, proof of source of funds.

3. Purposes of Processing

Your personal data is processed for the following purposes:

Account management: creation, administration, and maintenance of your player account.
KYC/AML compliance: identity and age verification, anti-money laundering checks.
Game operations: processing bets, calculating winnings, managing bonuses and promotions.
Fraud prevention: detection and prevention of fraudulent activities.
Marketing: with your prior consent, sending promotional communications.
Legal obligations: compliance with legal and regulatory requirements.
Responsible gaming: detection of problem gambling behavior, deposit limits and self-exclusion.

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

Consent: you have given explicit consent for specific purposes, including marketing communications and non-essential cookies.
Contract execution: processing is necessary for the performance of our Terms and Conditions, including account management, betting, and financial transactions.
Legal obligation: processing is necessary to comply with KYC/AML requirements imposed by the NLA and Liberian legislation.
Legitimate interest: processing is necessary for fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights.

5. Data Sharing

We may share your personal data with the following categories of recipients, in strict compliance with the principle of data minimization:

Payment providers: MTN Mobile Money, Orange Money, Wave, and other authorized payment service providers.
KYC/AML providers: specialized identity verification and anti-money laundering compliance providers.
Regulator: the National Lottery Authority (NLA) of the Republic of Liberia.
Law enforcement: when required by law, in connection with criminal investigations or legal requisitions.

We never sell your personal data to third parties. All our partners are contractually bound to protect your data.

6. International Data Transfers

Your personal data may be transferred and stored on servers located outside Liberia. In such cases, we ensure that adequate safeguards are in place. All data is encrypted at rest using AES-256 and in transit via SSL/TLS protocols. Standard contractual clauses and data processing agreements are in place with all subprocessors.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

Account data: 5 years after account closure (NLA regulatory requirement).
Financial records: 7 years from the date of transaction.
Marketing data: until consent is withdrawn.
Gameplay logs: 3 years from the date of the activity.

After the applicable retention period, your data is securely deleted or irreversibly anonymized.

8. Data Security

We implement robust technical and organizational measures to protect your personal data:

AES-256 encryption: all sensitive data is encrypted at rest.
SSL/TLS: all communications are encrypted in transit.
Two-factor authentication (2FA): available for enhanced account security.
Security audits: regular penetration tests and vulnerability assessments.
Access control: personal data access is strictly limited on a need-to-know basis.

9. Your Rights

Under applicable regulations, you have the following rights regarding your personal data:

Right of access: obtain confirmation that your data is being processed and access it.
Right to rectification: correct inaccurate or complete incomplete data.
Right to erasure: request deletion, subject to regulatory retention obligations.
Right to portability: receive your data in a structured, commonly used, machine-readable format.
Right to object: object to processing based on legitimate interest, including direct marketing.
Right to lodge a complaint: file a complaint with the NLA.

To exercise your rights, contact our DPO at dpo@betmoove.com. We will respond within 30 days.

10. Cookies

Our platform uses cookies and similar technologies. We use the following types:

Essential cookies: required for platform operation (authentication, security, sessions). Cannot be disabled.
Analytics cookies: help us understand usage and improve services. Collect aggregated, anonymized data.
Preference cookies: remember your choices (language, currency, display settings).

A consent banner allows you to choose which cookie categories you accept on your first visit. You can update your preferences at any time via browser or platform settings.

11. Marketing

We will only send marketing communications with your explicit opt-in consent. You can withdraw consent at any time via unsubscribe links, account settings, or by contacting support@betmoove.com. We never send unsolicited communications (spam).

12. Protection of Minors

BetMoove services are strictly reserved for persons aged 18 and over. We implement rigorous measures to prevent underage access, including mandatory age verification at registration and KYC document checks. If a minor is found to have created an account, it will be immediately closed and deposits refunded.

13. Policy Changes

We reserve the right to modify this Privacy Policy at any time. For material changes, we will notify you by email and/or a visible notice on the platform at least 14 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the revised Policy.

Last updated: April 16, 2026

14. Data Protection Officer Contact

For any questions about this Privacy Policy or the processing of your personal data, you can contact our Data Protection Officer (DPO):

Email: dpo@betmoove.com
General support: support@betmoove.com
Postal address: Real Time Investment Group, Crown Prince Complex, Tubman Boulevard, Monrovia, Liberia

We commit to responding to any request within 30 calendar days of receipt.